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Rainforest Cafe - Steakhouse in Ontario, California

Rainforest Cafe

4.1 (4280 reviews)

4810 Mills Cir, Ontario, CA 91764

Restaurant
American restaurant
Party planner

About Rainforest Cafe - steak house in Ontario, California

Rainforest-themed chain for updated classic fare amid jungle flora & animatronic animals.

Customer Review Summary

The Rainforest Cafe offers a fun and immersive experience, especially for families and children, with its jungle-themed decor and animatronics. The atmosphere is praised for being visually exciting and interactive, making it a memorable spot for visitors. While the service is generally prompt and friendly, some reviews highlight significant inconsistencies in food quality and customer service, noting that the food lacks flavor and freshness at times. Several patrons enjoyed specific dishes, like steak and fish tacos, and found the pricing fair considering the experience. However, issues with service, including charging discrepancies and poor management responses, were mentioned as areas needing improvement. Overall, while the restaurant excels in atmosphere and family-friendly appeal, it faces challenges regarding food quality and customer service that could impact future visits.

Key Features

Service options

  • Delivery
  • Onsite services
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great dessert

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Hard liquor
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom
  • Wi-Fi

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Tourists
  • Transgender safespace

Planning

  • Lunch reservations recommended
  • Dinner reservations recommended
  • Accepts reservations
  • Usually a wait

Payments

  • Credit cards
  • Debit cards

Children

  • Good for kids
  • Good for kids birthday
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.1 out of 5
5
2321
4
898
3
498
2
236
1
327
Based on 4280 reviews

S Kau

2 months ago

It was a fun experience! The staff were kind, and the service was prompt. Once we we're seated, we were greeted by our waitress. The place was packed, and the service was amazing. We had a complimentary picture taken, and of course, we bought an extra picture. The photographer was sweet and encouraged us to do a silly picture. (We bought the silly one, of course) The price of food and drinks was decent, not to spendy and the food tasted great. If you're looking for a family-friendly fun experience that's moderately priced, this is the place!

James Vader

2 months ago

The atmosphere at Rainforest Cafe is fantastic for children—fun, interactive, and visually exciting with all the jungle-themed decor and animatronics. However, the food was highly disappointing. It lacked flavor and didn’t feel fresh, especially for the price. If you're visiting, it's more for the experience and entertainment than for the dining quality.

liana na

1 month ago

Its just like how I remembered it as a kid! The immersive jungle ambiance with the storm at every half an hour. It was great to revisit many years later. It was PACKED on a saturday night. They stopped taking walk-ins at 7pm, so reservations are a must! The american fare food was seriously good. Would say its a step above other American restaurants such as Applebees. Especially the steak! It was perfectly medium rare and juicy.

Ash Carter

My dad and I have a longstanding tradition of dining at this restaurant. The food is consistently delicious, but our recent experience was marred by poor service. I ordered two sides of creole butter for my dad and me. When the server arrived, she brought out two enormous bowls of butter—way too much. To make matters worse, she attempted to charge my dad $6 for it. We had previously been charged nothing for the same butter, so we confronted the manager about the discrepancy. The manager tried to justify the excessive charge by suggesting that we should have specifically ordered the 2-ounce butter. This attitude was dismissive and made us feel like we were at fault. To add insult to injury, she took the remaining butter back. To top it off, the manager’s demeanor was unfriendly and unapproachable. If she’s in charge of this establishment, she clearly needs more training in customer service. Considering the high price of the lunch, the poor customer service we experienced was a significant blow. It’s a shame because this restaurant has the potential to be a great dining experience, but it needs to address these issues promptly to avoid a decline in business.

Nat H

5 months ago

The atmosphere was amazing! I would recommend experiencing this place at least ones if you are visiting Canada. The service was amazing. Everyone there was very welcoming. The food was average. If you buy their alcohol drink you get a free glass cup with the cafe name on it!

Cristian Daruvala

From the reservation clerk, to the concierge, to the waitress, our experience today was amazing. My wife, grandmother, son and I had a great dinner here and tons of fun. The pricing was EXTREMELY fair considering the high quality of the food and service. I was surprised by the low cost of the meal at the end. Thank you for providing such a great, family friendly, delicious experience to us!

Nancy Escalante

1 month ago

Amazing atmosphere last time I came was when I was a kid! It transported me to the rainforest and back to an amazing time I had as a kid! The food was just as amazing and service was quick and attentive!

Olga Barry

5 months ago

I was there just by myself and found seating at the bar immediately! The bar chairs caught my attention and I stayed for food there. Fish tacos were great. Fresh and tasty. Great atmosphere even for adults!

Location

Contact Information

Hours of Operation

Friday 11 AM–9 PM
Monday 11 AM–8 PM
Saturday 11 AM–9 PM
Sunday 11 AM–8 PM
Thursday 11 AM–8 PM
Tuesday 11 AM–8 PM
Wednesday 11 AM–8 PM

Price Range

$20–30