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Black Angus Steakhouse - Steakhouse in Ontario, California

Black Angus Steakhouse

4.4 (1545 reviews)

9415 Monte Vista Ave, Montclair, CA 91763

Steak house

About Black Angus Steakhouse - steak house in Ontario, California

Chain offering beef, seafood & surf 'n' turf combos, plus traditional sides, in Western-themed digs.

Customer Review Summary

Mixed reviews for Black Angus Steakhouse highlight both positive and negative experiences. Some patrons enjoyed the calm atmosphere and quick seating, while others experienced long wait times and poor service. Food quality varied significantly; steak preparation discrepancies, such as burnt and flat filet mignons, were reported alongside tasty salmon and well-prepared sides. Service issues included inattentive waitstaff and incorrect orders, though some servers were noted as polite and accommodating. Overall, opinions are polarized, with some urging potential diners to seek alternatives, while others appreciated the favorable ambiance and food quality.

Key Features

Service options

  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great coffee
  • Great dessert
  • Great wine list
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Late-night food
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Quiet
  • Romantic
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Dinner reservations recommended
  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.4 out of 5
5
998
4
296
3
132
2
46
1
73
Based on 1545 reviews

T Clark

2 months ago

Saw some good reviews and bad reviews but decided to try this place anyway. I would highly recommend NOT TO eat here and go somewhere else. I went on a Friday evening with my mother-in-law. It was a calm and relaxing atmosphere and the wait was only 15 mins even though the place wasn't packed at all. Just didn't have enough servers to sit us right away. Two groups of two and a group of four were also ahead of us. Even though the atmosphere was calm the building structure isn't in very good shape. I'm mainly talking about their ceiling here. You can see water stains all over their tiles. Some are fresh and some are extremely old. To the point where the spots are extremely black and make you wonder if mold may be growing in the tile. Watch out, something might come out of it like the movie Black Water. The free bread that's served to you is absolutely terrible. It had no taste and the bottom side was hard. The bottom is almost like a tart and you could also still see the flour in the base of the bread. The top side was still edible but you could almost say it was still raw. Since the bread didn't push back towards you when you pressed into it. Paul Hollywood would be very upset. My mother-in-law and I both ordered the filet mignon. Which by the way, they're round steaks and are good quality meat. When we both received our dishes. My steak was a nice round, fresh, and easy to cut like a filet mignon. My mother-in-law's steak on the other hand was a flat burnt piece of steak. When asked if it was a filet mignon the waiter said yes. Said if she would like, he could go ask the chef to make sure it was a filet mignon or he could have the chef make her a new one. The chef said it was a filet mignon but when you cook it longer it "flattens." Steaks don't go from round and then shrink to flat when you cook it longer fyi. We had them cook her another filet mignon and once again. They brought a steak that was flat and burnt. She decided to cut into it anyway and it was rough and hard and didn't taste good. So it was like they were trying to charge us for a filet mignon but serve us a lower quality piece of steak. The waiter was very receptive and did everything that we asked. The steak was also removed from our bill since it wasn't eaten and we were not satisfied. The service could've still been better though. Whenever we were done with a plate. It stayed on the table the entire time even if the waiter saw it. Typically when you're done with something. The waiter would ask if they could take it so your table isn't constantly being cluttered by dirty dishes. Not once did the waiter ask if we wanted a refill as well. So if you want anything done, you must ask for it instead of getting good quality service. I will say though, the waiter was polite and respectful but improvement still needs to be made. Overall, the experience was unpleasant and I would recommend not eating her. I would rather go to the cheese cake factory, PF Changs, or Texas Roadhouse.

Jimenez Yesica

2 months ago

This is a MUST! everything is delicious. My family and I truly enjoy coming and just enjoy a calm dinner. I take advantage of booking a reservation online, it really helps so that we don't wait a long time especially with our small children. The atmosphere is calm, and the welcoming staff makes it nice to dine in. We always order the wagon wheeler sampler: it is a little taste of all the popular appetizers. Then we order the kiddos' chicken tenders, and let me tell you they are so delicious. For us adults my husband and I either go the steak or salmon. The steak is juicy and the salmon so tasteful. The wine is so good. I either get white wine or their mojito. We finish the night right by ordering the cowboy cookie with extra ice cream! Lol 👌 our sever for many years has been Cecilio. He is awesome! Always on top of everything making sure we have a wonderful dinner. Thank you! Everyone is awesome!

Rich Gill (Rich AMeN Gill)

3 weeks ago

Location: Good, Parking Okay, Presentation: Okay, Time from Order to Table: longer than expected, Service: Okay for not being busy. Overall: It has been some time since my last visit to this location. So, on my birthday, I wanted to take my family out and enjoy some time out. Black Angus has changed very little over the years and that was why I chose it. I was hopeful this experience would be better than the last, and it was by a small margin. Our server did check check on us more, which was good, and he was teaching a new person who I hope does learn that better Service equals better tips . The time from order to getting our food did take way longer than expected. We thought they had to grow the beef before getting it to table. So, as of this review, I give this place 3. 7 stars. Maybe more cooks can speed the food output. Which would bring more customers in...

sam j

1 year ago

We came between lunch and dinner for the campfire dinner for 2 (meant to be shared between 2 people). The brussel sprouts had excellent flavor and texture, better than the much more expensive versions we've had at premium steak houses like Mortens, (but be sure to tell them to hold off on the bacon bits if you don't eat bacon). The sides were fresh and tasty. The salmon and filet mignon cooked perfectly. The service was ok, not great. We went during slow hours when they opened at 3pm, but still several tables were busy too. Overall, we felt very happy with the value and quality and will definitely return, perhaps at dinnertime when there is more ambiance. Wish there existed a way to tip the cooks separately from the server, since the meal was as perfect as could be expected and I would have tipped the cooks. Unfortunately in California and LA, the kitchen barely gets any of the tip as the tip generally goes entirely to the main server, less minimal voluntary tip outs. Groupon has a minor discount available. Note that they are closed for lunch and don't open till 3pm weekdays.

Ariel Otero

7 months ago

Took my parents out for lunch to Black Angus, overall the staff was great and made the whole experience amazing! Food was good as expected from a steak house. Dad loved the grill salmon and mom got the Cobb salad with chicken, I had the prime rib diamond cut! Best was the load potato skins!

DeLana Gibbons

The hostess acted like we were bothering her to be seated. The waiter was ok. The order was wrong. They offered me teriyaki, which came in a little condiment cup, then charged me $2.50 for it. The chicken was dry AF and the steak was flavorless. The macaroni and cheese was inedible. The only thing that was actually good was the carrot cake, which they are proud to offer, from Cheesecake Factory. Spend your $100 elsewhere.

Rachel Samaniego

I hadn't been here in years. My best friend and I went to dinner. We had the $69 cabin something special, which includes two entrees, two salads, and one dessert. Yes, I said one dessert! My friend had the prime rib, I had the rib eye steak. Both cuts of meat were so thin!! Not much flavor. The salad was good. The baker potato was also small. Our server was not good. Normally, the server asks if butter, sour cream, and chives okay for your potato? She did not, and I forgot to say no chives. My sadly small thin rib eye steak came with a small baked potato. Our server took our order, never checked backed with us. Our was served by other staff. I had to have someone call our server for us. I understand if the restaurant was busy, but it wasn't. So save your money, don't waste here at Black Angus.

Sam Chan

We have been to this restaurant many times and each visit was totally satisfactory and impressive. We were a bit 'inconvenienced' this evening but Tracy, the manager, was so professional and helpful in resolving the issues. She went out of her way to make sure that we would have the best dining experience as always. We are forever grateful for the fine reception by this Black Angus Steakhouse and Tracy. Thanks!

Location

Contact Information

Hours of Operation

Friday 12–10 PM
Monday 3–10 PM
Saturday 12–10 PM
Sunday 12–9 PM
Thursday 3–10 PM
Tuesday 3–10 PM
Wednesday 3–10 PM

Price Range

$$