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Cracked Pepper Bistro - Steakhouse in Fresno, California

Cracked Pepper Bistro

4.5 (401 reviews)

6737 N Palm Ave, Fresno, CA 93704

Fine dining restaurant
Cocktail bar
Flavours fragrances and aroma supplier
Steak house

About Cracked Pepper Bistro - steak house in Fresno, California

Warm Californian-style bistro with a seasonal menu featuring local ingredients & nightly specials.

Customer Review Summary

Cracked Pepper Bistro has received mixed reviews from customers. Many praised the appetizers, particularly the birria queso tacos and the Mala Insana Napolean, highlighting their unique flavors. Some enjoyed their main courses, such as the pork tenderloin and rack of lamb, while others found dishes like the pan-seared salmon and the lamb chops to be flavorless or undercooked. Several diners reported issues with service, including rude waitstaff and difficulty in getting attention. Experiences with management were largely negative, with complaints about unresponsiveness and dismissiveness regarding food quality and safety concerns, particularly related to food poisoning. Despite some positive dining experiences, several customers vowed not to return due to poor food quality, service issues, and high additional fees.

Key Features

Service options

  • Outdoor seating
  • Takeout
  • Dine-in

Highlights

  • Great cocktails
  • Great coffee
  • Great dessert
  • Great wine list

Popular for

  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Hard liquor
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Dinner
  • Dessert

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Cozy
  • Romantic
  • Trendy
  • Upscale

Crowd

  • Groups

Planning

  • Dinner reservations recommended
  • Accepts reservations
  • Usually a wait

Payments

  • Credit cards
  • Debit cards

Children

  • High chairs

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.5 out of 5
5
299
4
52
3
20
2
15
1
15
Based on 401 reviews

Loralee Scherf

3 months ago

We started our meal with appetizers and had the birria Queso tacos. It came with 2 sauces, one spicy and 1 not. I tried it without any sauce and it was good. We also had the Mala Insana Napolean which was very good. I was unsure of this dish but was intrigued. The small bits of flavor with the goat cheese, pumpkin seeds and the crunch of the encrusted eggplant was a pleasant surprise. It was my favorite! Next, my Bistro Caesar came which was a surprise. I've never had a Caesar salad with bacon in it or dates. It had a strong lemon taste, which I was fond of but still good. Lastly, my Pan Seared Salmon came with rice pilaf and steamed vegetables. I didn't ask for pepper and should have, but i like to try it from the kitchen without added to it. The meal was flavorless. The salmon said glazed with honey peppercorn and I don't think it was. The rice pilaf was good but bland. My vegetable , I didn't even eat because they looked and smelled burned. I paired my dinner with a glass of Cabernet Sauv. With was very good. My husband had the pork tenderloin, and he said it was good. I've included the pictures for everyone at the table.

Cassie L

5 months ago

The food was AMAZING. It was a bit expensive, but wow. So so so so good. The service was also incredible and our waiter was awesome. I will say- the restaurant itself is a bit outdated, but it was still really nice and the food really was incredible. I would definitely come here again.

Kev Ster

3 weeks ago

To cracked pepper and future customers. I had a horrible experience at this location. My partner and I were celebrating a birthday. We had a lady named Lauren, of the bat she was rude. We knew from there our experience was going to be bad. My partner and I kept our hopes up that this experience would be great! The lady told us the special with an attitude. We just ordered after she told us for we don’t be annoying. Not sure if she was having a bad day but we never got a 5/5 from her. When the food arrived my partners rice was hard. Over all the food was 1.8/5 . My partner didn’t eat the rice because it was her birthday and it’s just a small mistake. After we didn’t finish our food Lauren asked the birthday girl for dessert. She replied “no” Lauren then said “it’s your birthday what dessert would you like”. We thought this dessert would be free but it wasn’t! Lauren made it seem it was free! That was the last straw for this location. I asked Lauren to take it out our bill and it was not happing until I had to ask for manager until she “”talked””to the manager. The “”manager”” said it was okay. 1/5 for this location. Front desk 5/5 service! Thank you from service! Lauren -5/5. Worst restaurant in VALLEY!

Joseph Chin

9 months ago

Cracked Pepper exudes a sense of quality. The entrees are large and plated well. The Rack of Lamb was filling and went excellently with the fries. Short ribs melted with each bite. The cookie and the bread pudding were outstanding

Clark Chaney

This place has gone DOWN HILL. They sneak in a CREDIT CARE FEE! That is ridiculous when I’m spending $150 to throw in a $5 additional fee. On top of it, it was my fiancé’s birthday & I brought in a nice bottle of wine, but the server wouldn’t waive the corkage fee, which is $40!!! I’ve never heard of such a high fee. Go to Ruth’s Chris which is much nicer & more flexible than these people. I’ll never go back here again! 🤮

Michael Dawson

The couldn't find our reservation. They didn't keep our drinks filled. Our waitress was difficult to find. They didn't give silverware to the point my guests stacked up what little silverware they had into a teepee so it would be noticed. My noodles were mushy. They were out of two different kinds of alcohol so two of my guests couldn't get the drink they wanted. Drinks were not filled and went empty for a large portion of the evening. The best part was we had a forced $200+ gratuity in exchange for this wonderful service.

Jennifer M

I’m extremely disappointed with my experience at Cracked Pepper Bistro last Saturday evening. While the restaurant had a nice ambiance and the staff was friendly, the food quality was unacceptable. The lamb chops were undercooked, the Wagyu burger was burned on the outside and raw inside, and worst of all, the salmon made my mother and sister-in-law sick—and they’re still unwell. It was a bad case of food poising from the salmon……. What made this even worse was the complete lack of concern from management. I left multiple messages for the manager, MICHELLE, and received no response until I had to call again myself. When I finally spoke with her, she was unprofessional and dismissive, showing no real concern for what happened. I even requested a call from the owner, yet still no response. A restaurant should stand behind its food and care about customer safety, but that was clearly not the case here. I wouldn’t return, and I will make sure others are aware of the poor food quality and the lack of accountability from management. This experience was beyond disappointing, and I hope no one else has to go through what my family did.

Paola Reyes

I am extremely disappointed with Michelle, the restaurant manager, and the owner of Cracked Barrel. After attending a birthday dinner last week, my family and I left disgusted and sick. While the restaurant itself is beautiful, the food was far from acceptable—the meat was undercooked, the salmon seemed unsafe to eat, and overall, the taste was horrible despite the appearance of quality. To make matters worse, when I called to report our experience, I received no response for days. I had to follow up myself, and when I finally reached Michelle, she was unprofessional and dismissive. I also requested a call from the owner, but never heard back. A restaurant should care about food quality and customer safety, but this experience showed the opposite. I will not be returning, and I hope others are aware of how poorly this situation was handled.

Location

Contact Information

Hours of Operation

Friday 4:30–10:30 PM
Monday Closed
Saturday 4–10:30 PM
Sunday Closed
Thursday 4:30–9:30 PM
Tuesday 4:30–9:30 PM
Wednesday 4:30–9:30 PM

Price Range

$50–100